While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Druva support team at support.druva.com. Druva Support
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Investigations have highlighted that the impact radius is broader than initially understood and the start time was earlier than previously noted. We've added additional instances now and have a summary of the incident so far is as follows: Since 08:48 UTC, Commerce Cloud customers using the Managed Runtime service have been unable to deploy or update Storefronts, and may encounter 504 errors in the Runtime Admin UI. Existing live Storefronts remain unaffected. The investigation has determined that certain deployment requests are repeatedly re-trying, significantly increasing system load. Increased adoption of a recently introduced feature amplified this behavior, causing requests to accumulate faster than they can be processed. An emergency code fix is being developed and will undergo testing and validation before deployment to impacted instances, which is expected to take several hours. Steps are also underway to reduce system load in the interim. We'll provide another update in 3 hours or sooner if new information becomes available.
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We have detected a possible outage with Samanage that is not officially acknowledged.
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The retrieval backlog for documents and statuses from the ANAF platform has now been cleared, and the service has largely returned to normal operation. A small number of invoices may still require additional processing, and our teams are continuing to monitor the situation closely to ensure these are fully addressed.
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Monitors
Adobe Creative Cloud
Salesforce
Possible outage: Service unavailable due to server error.
Samanage
Tungsten Automation/Printix
Amazon Web Services
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