We are providing an update on the ongoing service disruptions affecting the AWS Middle East (Bahrain) Region (ME-SOUTH-1). We continue to make progress on recovery efforts across multiple workstreams. With the immediate phase of this event now better understood, we are moving to a more targeted communication model. Going forward, updates will be delivered directly to affected customers through the AWS Personal Health Dashboard. Customers who require assistance with this event are encouraged to contact AWS Support through the AWS Management Console or the AWS Support Center. We continue to strongly recommend that customers with workloads running in the Middle East take action now to migrate those workloads to alternate AWS Regions. Customers should enact their disaster recovery plans, recover from remote backups stored in other Regions, and update their applications to direct traffic away from the affected Regions. For customers requiring guidance on alternate regions, we recommend considering AWS Regions in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements.
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The intermittent login failures have stopped and our team is still investigating the root cause of the issue. If you are still experiencing login issues, please contact our support team at support.clever.com. Thank you!
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We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Druva support team at support.druva.com. Druva Support
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Our teams continue to work around the clock, finalizing historic data restoration and validation while monitoring the impacted environments. Please contact your Account Team for additional general questions or reach out to Salesforce Support for additional technical assistance. We’ll provide another update once the restoration has fully completed.
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We have deployed a fix to production that has resolved the issue in Special Programs. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
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Following the deployment of a fix by our engineering team, we have observed signs of recovery and are actively monitoring the system to ensure continued stability. We will keep you informed with updates as more information becomes available. We sincerely appreciate your patience as we work to address this matter swiftly.
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Increased Connectivity Issues and API Error Rates
Amazon Web Services
Druva inSync
Schoology
Tungsten Automation/Printix
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