While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Druva support team at support.druva.com. Druva Support
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We're aware that some customers are unable to log into their sandbox environments due to unexpected multi-factor authentication (MFA) prompts, despite having MFA exemptions configured. We’ve identified that a recent change is enforcing MFA and passkey verification and we’re preparing a rollback to restore services. We'll provide an update in 30 minutes or sooner if additional information becomes available.
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The retrieval backlog for documents and statuses from the ANAF platform has now been cleared, and the service has largely returned to normal operation. A small number of invoices may still require additional processing, and our teams are continuing to monitor the situation closely to ensure these are fully addressed.
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